Privacy Policy

Genetrix Technology (“Company,” “we,” “us,” or “our“) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your information when you access or use our website located at genetrix.tech (the “Site“) and any related services we offer (collectively, the “Services“).

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Who We Are / Data Controller

Genetrix Technology is the data controller responsible for your personal information.

Registered Addresses:
United States: 304 S. Jones Blvd #5631, Las Vegas, NV 89107, USA
India: Eleven West, Baner, Pune, Maharashtra 412101, India

Contact: [email protected] | +1 (203) 718-5792

For all privacy-related inquiries, including requests to exercise your data rights, please contact us at the address or email above.

2. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you interact with our Site — including completing a contact form, requesting a free consultation, subscribing to our newsletter, or submitting any inquiry — we may collect:

• Full name
• Business or personal email address
• Phone number
• Company name and job title
• The content of your communications with us
• Any other information you voluntarily provide

b) Information Collected Automatically

When you visit our Site, we or our third-party service providers may automatically collect:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time on page, and navigation path
• Referring website URL
• Date and time of access

c) Information from Third-Party Sources

We may receive information about you from third-party sources, including business partners, publicly available databases, and analytics or advertising platforms, to supplement the information we hold about you.

3. Legal Basis for Processing (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we rely on the following:

• Consent: Where you have expressly consented to receive marketing communications or to the use of non-essential cookies.
• Legitimate Interests: To respond to your inquiries, improve our Site, maintain security, and conduct business development activities, where such interests are not overridden by your data protection rights.
• Contractual Necessity: To fulfill our obligations to you as a client or prospective client.
• Legal Obligation: Where processing is necessary to comply with a legal requirement applicable to us.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and communicate with you about our Services
• To provide, operate, and maintain our Services
• To send periodic emails, newsletters, or promotional content (where you have opted in or where permitted by law)
• To personalize your experience on the Site
• To analyze usage trends and improve the performance of our Site
• To manage our CRM and business relationships using Salesforce and related tools
• To comply with applicable laws, regulations, and legal processes
• To detect, prevent, and address fraud, security breaches, or other harmful activities
• To fulfill any other purposes disclosed at the time of collection and with your consent

We will not use your personal information for purposes that are materially different from those described above without providing you with notice and, where required, obtaining your consent.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may disclose your information to the following categories of recipients:

• Service Providers and Vendors: We engage trusted third-party companies (such as Salesforce, email service providers, cloud hosting providers, and analytics platforms) to perform services on our behalf. These parties are contractually obligated to use your data only as directed by us and to maintain appropriate confidentiality and security measures.
• Business Partners: With your consent, we may share your information with select partners who offer complementary services.
• Legal and Regulatory Authorities: We may disclose your information if required by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Genetrix Technology, our clients, or the public.
• Corporate Transactions: In connection with any merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction, subject to customary confidentiality obligations.
• With Your Consent: In any other circumstance where you have expressly authorized us to share your information.

6. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience and help us understand how visitors use our Site.

• Strictly Necessary Cookies: Required for the Site to function and cannot be switched off.
• Analytics Cookies: Allow us to measure and improve the performance of the Site (e.g., Google Analytics).
• Marketing Cookies: Used to track visitors across websites for advertising purposes.

You may manage your cookie preferences through your browser settings or through any consent management tool available on our Site. Disabling certain cookies may impact the functionality of the Site. By continuing to use our Site without changing your settings, you consent to our use of cookies as described herein.

7. International Data Transfers

Genetrix Technology operates globally with offices in the United States and India. Your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including the United States and India, which may have data protection laws that differ from those in your jurisdiction.

Where we transfer personal data from the EEA, UK, or Switzerland to countries not deemed adequate by applicable data protection authorities, we rely on lawful transfer mechanisms, including Standard Contractual Clauses approved by the European Commission, or other appropriate safeguards as required by applicable law. You may request a copy of the applicable transfer mechanism by contacting us.

8. Data Retention

We retain personal information for as long as is reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Factors that determine our retention periods include:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Applicable legal or regulatory obligations
• Whether a business relationship is ongoing or has ended

When personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

9. Your Privacy Rights

a) Rights Under GDPR / UK GDPR (EEA and UK Residents)

If you are located in the European Economic Area or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) or UK GDPR:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data in certain circumstances.
• Right to Restriction of Processing: Request that we limit how we use your data.
• Right to Data Portability: Request a structured, machine-readable copy of your data.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Rights Related to Automated Decision-Making: Not to be subject to decisions based solely on automated processing that significantly affect you.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

b) Rights Under the CCPA / CPRA (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and third parties with whom we share it.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information, you may direct us to limit its use.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a California privacy request, email us at [email protected] with the subject line “California Privacy Request.” We will verify your identity and respond within 45 days as required by law.

c) Rights Under Other Applicable Laws

Residents of other jurisdictions (including Virginia, Colorado, Connecticut, Canada, Brazil, and others) may have similar rights under applicable local privacy laws. We are committed to honoring such rights to the extent required by law. Please contact us to submit a request.

10. Data Security

We implement commercially reasonable and industry-standard technical, organizational, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use appropriate means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

11. Third-Party Websites and Services

Our Site may contain links to or integrations with third-party websites, plugins, and services (including Salesforce AppExchange listings). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site you visit. We are not responsible for the privacy practices or content of any linked third-party websites.

12. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 16 (or 13 in jurisdictions where the applicable minimum age is lower). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete that information.

13. Marketing Communications and Opt-Out

If you have subscribed to our email newsletter or other marketing communications, you may opt out at any time by clicking the “unsubscribe” link in any marketing email we send you, or by contacting us directly at [email protected]. Please note that even after you opt out of marketing communications, we may still send you transactional or service-related emails.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy team:

Genetrix Technology
Privacy Inquiries: [email protected]
Phone: +1 (203) 718-5792
U.S.: 304 S. Jones Blvd #5631, Las Vegas, NV 89107
India: Eleven West, Baner, Pune, Maharashtra 412101

This Privacy Policy is provided for informational purposes. Genetrix Technology recommends consulting qualified legal counsel to ensure full compliance with all applicable laws in your specific jurisdiction.