Understanding the Root Cause

The root cause of this issue is that Journey Builder and Content Builder are two separate tools with their own versions of the email content. When you update email content in Content Builder, it does not automatically update the email activity in a live journey because the journey is already running with its own version of the email content.

To update the corresponding email activity in Journey Builder, you need to update the email via the journey canvas, not Email Studio or Content Builder. Once you save the email, you need to click all the “save/done” buttons until you are back at the journey canvas.

Here is a step-by-step guide on how to update email activities in live journeys: hover over the email activity, click “View or Update Activity”, click through to the last step of the activity and click “Done”, then exit the activity.

Step-by-Step Solution

The standard practice to update the corresponding email activity in Journey Builder is to follow these steps:

Journey Builder update steps

1. Hover over the email activity
2. Click "View or Update Activity"
3. Click through to the last step of the activity
4. Click "Done"
5. Exit the activity

By following these steps, you can update email activities in live journeys without pausing the journey.

Best Practices

Heads up: make sure to update the email via the journey canvas, not Email Studio or Content Builder.

Checklist for Updating Email Activities in Live Journeys

• Update the email via the journey canvas
• Click all the “save/done” buttons until you are back at the journey canvas
• Hover over the email activity and click “View or Update Activity”
• Click through to the last step of the activity and click “Done”
• Exit the activity
• Verify that the email activity has been updated
• Test the email activity to ensure it is working as expected

Frequently Asked Questions

What happens if I update the email content in Content Builder?

The email activity in the live journey will not be updated automatically.

How do I update the email activity in Journey Builder?

You need to update the email via the journey canvas, not Email Studio or Content Builder.

Do I need to pause the journey to update the email activity?

No, you do not need to pause the journey to update the email activity.

What are the steps to update the email activity in Journey Builder?

Hover over the email activity, click “View or Update Activity”, click through to the last step of the activity and click “Done”, then exit the activity.

How do I verify that the email activity has been updated?

You can verify that the email activity has been updated by checking the journey canvas and ensuring that the email activity is updated with the new content.