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Understanding the Pricing Models

There are two main pricing models for Agentforce: the Conversations pricing model and the Flex Credits model. The Conversations pricing model is no longer being sold, and the Flex Credits model is the new standard. The Flex Credits model includes 200k credits to start with, and each additional 100k credits costs $500.

In addition to the Flex Credits model, there is also the Agentforce for Sales Add-on Unlimited Edition license, which is unmetered and does not consume Flex Credits. This license can be useful for admins or power users who need to build, test, and iterate without using up credits.

Accessing the Employee Agent Template

The Employee Agent template is only accessible in the old Agentforce Studio, and not in the new Agentforce Studio. This is because the new Agentforce Studio only shows the Service Agent template option by default.

The root cause of this issue is the difference in pricing models and the limitations of the new Agentforce Studio. The Conversations pricing model does not provide access to the Employee Agent template, and the new Agentforce Studio only shows the Service Agent template option by default.

Resolving the Issue

To resolve this issue, teams should first review their pricing model and ensure they are on the Flex Credits model. They should also check their digital wallet to see if they have any Flex Credits available.

Example Code

// Check if Flex Credits are available
if (flexCreditsAvailable) {
  // Use Flex Credits to access Employee Agent template
} else {
  // Purchase additional Flex Credits or upgrade to Agentforce for Sales Add-on Unlimited Edition license
}

Heads up: Teams should be aware that the Flex Credits model is the new standard, and the Conversations pricing model is no longer being sold.

Best Practices

Checklist for Resolving the Issue

• Review pricing model and ensure it is the Flex Credits model
• Check digital wallet for available Flex Credits
• Purchase additional Flex Credits or upgrade to Agentforce for Sales Add-on Unlimited Edition license if necessary
• Use the old Agentforce Studio to access the Employee Agent template
• Consider pre-purchasing credits for a better deal
• Estimate the rough number of credits needed for the specific use case
• Work with Salesforce to determine the best licensing option

What is the difference between the Conversations pricing model and the Flex Credits model?

The Conversations pricing model is no longer being sold, and the Flex Credits model is the new standard. The Flex Credits model includes 200k credits to start with, and each additional 100k credits costs $500.

Can I access the Employee Agent template in the new Agentforce Studio?

No, the Employee Agent template is only accessible in the old Agentforce Studio.

What is the Agentforce for Sales Add-on Unlimited Edition license?

The Agentforce for Sales Add-on Unlimited Edition license is an unmetered license that does not consume Flex Credits. It can be useful for admins or power users who need to build, test, and iterate without using up credits.

Can I pre-purchase credits for a better deal?

Yes, pre-purchasing credits can result in a better deal. The more credits you pre-purchase, the better the deal Salesforce may be able to offer.

How do I estimate the rough number of credits needed for my specific use case?

You can work with Salesforce to estimate the rough number of credits needed for your specific use case. They can help you determine the best licensing option based on your needs.