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Understanding the Error

The error code 1141845654 is a GACK, which is a partially hashed error code. This means that the actual error message is not visible to the user, and only Salesforce support can access the full stack trace logs to diagnose the issue.

The root cause of this issue is likely related to a corrupted metadata state in the Agentforce Playground. This can occur due to a variety of reasons, including incomplete or incorrect metadata, dangling variables, or ghost actions.

To troubleshoot this issue, the community member had already taken several steps, including inspecting the browser Network tab, pulling the agent metadata locally using the CLI, checking the local XML for errors, and deploying the draft back to the org via CLI.

Troubleshooting Steps

Despite these efforts, the error persisted. The next step is to contact Salesforce support and provide detailed insight into the issue, including the exact API response, the agent metadata, and the steps taken to troubleshoot the issue.

By providing this information, Salesforce support can dig into the stack trace logs and identify the underlying cause of the issue.

Resolution

Once the root cause of the issue is identified, Salesforce support can provide guidance on how to clear the corrupted metadata state and resolve the error. This may involve updating the agent metadata, redeploying the agent, or taking other corrective actions.

example-cli-command.txt

sf project retrieve start -m AiAuthoringBundle:Email_Routing_Address_Setup_Assistant

Heads up: When contacting Salesforce support, be sure to provide as much detail as possible about the issue, including any error messages, API responses, and troubleshooting steps taken.

Prevention

Best Practices to Avoid GACKs

• Regularly inspect the browser Network tab for errors
• Pull agent metadata locally using the CLI to verify its integrity
• Check local XML for missing descriptions, dangling variables, or ghost actions
• Deploy drafts back to the org via CLI to test for errors
• Perform hard refreshes of the Agent Builder UI to ensure metadata consistency
• Contact Salesforce support promptly if issues persist
• Keep detailed records of troubleshooting steps and error messages

What is a GACK?

A GACK is a partially hashed error code that requires Salesforce support to investigate the full stack trace logs.

How do I troubleshoot a GACK?

Start by inspecting the browser Network tab, pulling agent metadata locally, and checking for errors. If issues persist, contact Salesforce support.

Can I resolve a GACK on my own?

It is unlikely, as GACKs require access to the full stack trace logs, which are only available to Salesforce support.

What information should I provide to Salesforce support?

Provide detailed insight into the issue, including the exact API response, agent metadata, and troubleshooting steps taken.

How can I prevent GACKs in the future?

Follow best practices, such as regularly inspecting the browser Network tab, pulling agent metadata locally, and deploying drafts via CLI to test for errors.