Understanding the Setup and Error

When setting up automated journeys (Flows) in MCG, using the event entry: Prospect, Lead, Contact or Related Record Change, the Flow type automatically switches to “Individual Related Record-Triggered Flow”. This is because Opportunities are related to Contacts, and the flow is triggered by changes to the Opportunity object.

The error message indicates a problem with the flow execution, but does not provide specific details. To resolve this issue, it is essential to verify the setup and configuration of the Data Space and Data Graph.

Configuring Data Space and Data Graph

To resolve the error, ensure that the Data Space is set to “Default” and the Data Graph is configured and active. This can be done by checking the Data Space settings and verifying that the Data Graph is enabled.

Verifying Opportunity Object Changes

Next, verify that the Opportunity object changes are properly triggering the Automation Event-triggered flow. This can be done by checking the flow settings and ensuring that the event entry is set to “Prospect, Lead, Contact or Related Record Change”.

The root cause of the error is likely due to incorrect configuration of the Data Space and Data Graph, or issues with the Opportunity object changes triggering the flow.

Resolving the Error

To resolve the error, follow these steps:

Debugging Opportunity-Triggered Flows

1. Verify Data Space and Data Graph settings
2. Check flow settings and event entry
3. Test the flow using "Run automation in rollback mode"

Heads up: If the issue persists, contact Salesforce support with the error ID and details.

Checklist for Opportunity-Triggered Flows

Pre-Flight Checklist

• Verify Data Space and Data Graph settings
• Check flow settings and event entry
• Test the flow using “Run automation in rollback mode”
• Ensure Opportunity object changes are properly triggering the flow
• Contact Salesforce support if issues persist

Frequently Asked Questions

What is the cause of the error 1709863551-109165?

The cause of the error is likely due to incorrect configuration of the Data Space and Data Graph, or issues with the Opportunity object changes triggering the flow.

How do I resolve the error?

To resolve the error, verify the setup and configuration of the Data Space and Data Graph, and ensure that the Opportunity object changes are properly triggering the flow.

What is the purpose of the Data Graph in MCG?

The Data Graph is used to configure and manage data relationships between objects in MCG.

Can I use “Run automation in rollback mode” to test Opportunity-triggered flows?

Yes, “Run automation in rollback mode” can be used to test Opportunity-triggered flows, but ensure that the Data Space and Data Graph are correctly configured and active.