Background and Current Status

Teams running Agentforce have been waiting for the ability to call external MCP servers, and while it is not yet generally available, it is in closed beta.

This means that while some users may have access to this feature, it is not yet available to all users, and there is no official general availability date announced.

Root Cause and Technical Details

The root cause of the limited availability is that the feature is still in the testing phase, and Salesforce is working to ensure its stability and security before releasing it to all users.

For users who want to try out this feature, they can reach out to their Salesforce Account Executive to request access to the closed beta.

Steps to Try the Beta

While there is no official timeline for general availability, users can try the beta by following these steps:

Beta Access Steps

1. Reach out to your Salesforce Account Executive
2. Request access to the Agentforce closed beta
3. Follow the instructions provided by your Account Executive to set up and test the feature

Additionally, users can refer to the Salesforce documentation and community resources, such as the article shared by Magulan Duraipandian, for more information on connecting an MCP server to a Salesforce Agentforce agent.

Next Steps and Recommendations

Heads up: users should carefully review the documentation and test the feature thoroughly before deploying it to production.

For users who are interested in trying out this feature, we recommend reaching out to their Account Executive and following the steps outlined above.

Checklist for Trying the Beta

Pre-Beta Checklist

• Review the Salesforce documentation on Agentforce and MCP servers
• Reach out to your Account Executive to request access to the closed beta
• Follow the instructions provided by your Account Executive to set up and test the feature
• Test the feature thoroughly before deploying it to production
• Review the community resources and articles shared by Salesforce experts

Frequently Asked Questions

What is the current status of Agentforce’s ability to call external MCP servers?

The feature is currently in closed beta.

How can I try out this feature?

You can reach out to your Salesforce Account Executive to request access to the closed beta.

Is there a general availability date announced?

No, there is no official general availability date announced yet.

What are the steps to connect an MCP server to Agentforce?

You can refer to the Salesforce documentation and community resources for more information on connecting an MCP server to Agentforce.