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January 9, 2025

May 15, 2026 8:52 am

Capturing Journey Builder screenshots in Salesforce Marketing Cloud

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Understanding the Challenge

A community member asked about the best way to capture a picture of a journey in Journey Builder, citing the difficulty of zooming out without making the image too small or pixelated. This sparked a discussion about various workarounds and tools that can help.

Root Cause of the Issue

The root cause of this issue is the limited zooming and scaling capabilities of the Journey Builder interface, which can make it difficult to capture a clear and readable screenshot of complex journeys.

Possible Solutions

Several community members suggested using browser extensions or developer tools to capture high-quality screenshots of Journey Builder flows. One approach is to use the Chrome DevTools to capture a full-page screenshot, while another is to use a Chrome extension like GoFullPage.

Step-by-Step Solution

To capture a high-quality screenshot of a Journey Builder flow using Chrome DevTools, follow these steps:

Chrome DevTools

1. Open Chrome DevTools by pressing F12 or right-clicking on the page and selecting "Inspect".
2. Switch to the "Elements" tab and select the Journey Builder flow container.
3. Use the "Elements" tab to adjust the dimensions of the flow container to a large size.
4. Use the "Device Toolbar" to switch to a responsive design mode.
5. Capture a full-page screenshot using the "Capture full size screenshot" option.

Checklist for Capturing Journey Builder Screenshots

Best Practices for Capturing Journey Builder Screenshots

  • Use Chrome DevTools or a Chrome extension like GoFullPage to capture high-quality screenshots.
  • Adjust the dimensions of the Journey Builder flow container to a large size.
  • Use the “Device Toolbar” to switch to a responsive design mode.
  • Capture a full-page screenshot using the “Capture full size screenshot” option.
  • Consider using a screenshot editing tool to annotate or crop the captured image.

Frequently Asked Questions

What is the best way to capture a screenshot of a Journey Builder flow?

The best way to capture a screenshot of a Journey Builder flow is to use Chrome DevTools or a Chrome extension like GoFullPage.

How do I adjust the dimensions of the Journey Builder flow container?

You can adjust the dimensions of the Journey Builder flow container using the “Elements” tab in Chrome DevTools.

What is the “Device Toolbar” in Chrome DevTools?

The “Device Toolbar” is a feature in Chrome DevTools that allows you to switch to a responsive design mode and test your web pages on different devices.

Can I use other browser extensions to capture Journey Builder screenshots?

Yes, there are other browser extensions available that can help you capture Journey Builder screenshots, such as GoFullPage.

Genetrix Technology · Salesforce Marketing Cloud Partner

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