Breaking Past the SDR Agent’s Send Limit
When the Customer Engagement Agent hits Salesforce’s daily send ceiling, the answer is a hybrid architecture — Salesforce generates, Marketing Cloud Growth sends. Here’s how it works and what it takes to set it up correctly.
Agentic Outreach That Never Touches a Mailbox
The Customer Engagement Agent sends through Marketing Cloud Advanced — not a connected inbox. Here’s what that means for authentication, reputation isolation, and sending architecture.
Personalised Outreach at the Volume Your Sales Targets Actually Demand
Customer Engagement Agent on the Buyer Engagement template — what it actually takes to wire up, and the pilot constraints that shape every architectural decision.
The 40–60% of Support Tickets You Should Never See Again
Customers don’t want to wait two days for “where’s my order.” Here’s the Flow-triggered Prompt Builder pattern that answers them autonomously — and the eight gotchas we ran into so you don’t have to.
