Understanding the Error
The error message ‘Step not yet complete in Agentforce’ indicates that there is an issue with the configuration of the agent actions in Agentforce. The note about multiple agent actions named ‘Get Experience Details’ suggests that there is a duplicate action that needs to be removed. This error can occur even if the duplicate action is not visible in the Flows and Agentforce Assets actions.
The root cause of this error is the presence of a duplicate agent action in the Agentforce Agents Builder. This duplicate action can cause confusion and prevent the challenge from being verified.
Resolving the Issue
To resolve this issue, follow these steps: remove the duplicate agent action from the Agents Builder, verify the challenge again, and then add the action back in if necessary. This will ensure that the challenge is completed and the agent is configured correctly.
By following these steps, you can resolve the ‘Step not yet complete in Agentforce’ error and complete the Customize a Service Agent with Prompts, Flows, and Actions section of the Become an Agentblazer Innovator 2026 Trailhead module.
Best Practices
Checklist for Resolving the Error
- Remove the duplicate agent action from the Agents Builder
- Verify the challenge again after removing the action
- Add the action back in if necessary
- Ensure that the agent is configured correctly
- Test the agent to ensure it is working as expected
Frequently Asked Questions
What is the cause of the ‘Step not yet complete in Agentforce’ error?
The error is caused by the presence of a duplicate agent action in the Agentforce Agents Builder.
How do I remove the duplicate agent action?
You can remove the action by going into the Agents Builder, navigating to the ‘This Topics Actions’ section, and removing the Get experience Details action.
Do I need to add the action back in after verifying the challenge?
Yes, you may need to add the action back in if it is required for the agent to function correctly.
What should I do if I encounter other errors during the Trailhead module?
If you encounter other errors, try to resolve them by following the instructions provided in the module or by seeking help from the community or Salesforce support.
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