Understanding the Issue

When a form submission flow stops executing, it can be due to various reasons such as changes to the form, issues with the flow configuration, or problems with the data graph. However, in this case, the credit consumption was okay, and the data graph was refreshed and active, which ruled out some of the common causes.

Further investigation revealed that editing the form without publishing the changes to the flow might cause this issue. This is because the flow is not updated to reflect the changes made to the form, resulting in the flow not being triggered as expected.

The root cause of this issue is likely due to the flow not being updated after changes were made to the form, resulting in a mismatch between the form and the flow configuration.

Step-by-Step Solution

To resolve this issue, teams can try creating a new version of the flow and activating it again. This will ensure that the flow is updated to reflect any changes made to the form and that it is triggered correctly.

Example Flow Configuration

/* Example flow configuration */
var flow = { 
  "name": "EP_Template Flow",
  "version": "1.0",
  "steps": [
    { "name": "Form Submission", "type": "form" },
    { "name": "Opportunity Creation", "type": "opportunity" }
  ]
};

Additionally, teams should ensure that they publish any changes made to the form to the flow, to prevent this issue from occurring in the future.

Best Practices

To avoid this issue, teams should follow best practices when creating and updating flows. This includes ensuring that all changes are published to the flow and that the flow is tested thoroughly after any updates.

Checklist for Resolving Form Submission Flow Issues

• Create a new version of the flow and activate it again
• Ensure that all changes are published to the flow
• Test the flow thoroughly after any updates
• Verify that the data graph is refreshed and active
• Check the flow report for any errors or completion logs

Frequently Asked Questions

What is the first step to resolve the form submission flow issue?

The first step is to create a new version of the flow and activate it again.

Why is it important to publish changes to the form to the flow?

Publishing changes to the form to the flow ensures that the flow is updated to reflect the changes and that it is triggered correctly.

What should teams do to avoid this issue in the future?

Teams should follow best practices when creating and updating flows, including ensuring that all changes are published to the flow and that the flow is tested thoroughly after any updates.

What is the purpose of verifying the data graph is refreshed and active?

Verifying that the data graph is refreshed and active ensures that the flow has access to the latest data and can execute correctly.