Understanding the Issue

When using Field Generation with a Prompt Template on the Salesforce mobile app, some users may encounter a blank UI on Android devices, despite having the same Salesforce org and user account as those who can use it successfully on iOS devices.

This issue can occur even when the record page is configured to use Dynamic Forms on Mobile and the target field has the Prompt Template assigned for Field Generation.

Troubleshooting Steps

Before resolving the issue, teams may have already tried troubleshooting steps such as updating the Salesforce mobile app to the latest version, logging out and logging back in, and confirming that Dynamic Forms on Mobile is enabled.

The root cause of the issue is likely related to a compatibility problem or a bug in the Field Generation feature on Android devices, which requires further investigation by the Salesforce Product team.

Resolution

To resolve the issue, it is necessary to log a case with Salesforce support, providing detailed information about the problem, including the device and app version used, and any error messages or screenshots that may be relevant.

Example support case template

Subject: Blank Field Generation UI on Android devices
Description: The Field Generation UI opens but stays blank on Android devices, with no content or error message.
Device and App Version: [insert device and app version]
Error Messages or Screenshots: [insert any relevant error messages or screenshots]

Heads up: Make sure to provide as much detail as possible when logging the case to help the support team investigate and resolve the issue efficiently.

Prevention and Next Steps

To prevent similar issues in the future, it is essential to stay up-to-date with the latest Salesforce releases and updates, and to test new features and updates thoroughly before deploying them to production environments.

Checklist for Resolving Field Generation Issues on Android Devices

• Update the Salesforce mobile app to the latest version
• Log out and log back in to the app
• Confirm that Dynamic Forms on Mobile is enabled
• Log a case with Salesforce support if the issue persists
• Provide detailed information about the problem, including device and app version, and any error messages or screenshots
• Stay up-to-date with the latest Salesforce releases and updates
• Test new features and updates thoroughly before deploying them to production environments

What is Field Generation in Salesforce?

Field Generation is a feature in Salesforce that allows users to generate fields using a Prompt Template.

Why is the Field Generation UI blank on Android devices?

The Field Generation UI may be blank on Android devices due to a compatibility problem or a bug in the feature, which requires further investigation by the Salesforce Product team.

How can I resolve the Field Generation issue on Android devices?

To resolve the issue, log a case with Salesforce support, providing detailed information about the problem, and follow the troubleshooting steps provided.

What information should I provide when logging a case with Salesforce support?

Provide detailed information about the problem, including the device and app version used, and any error messages or screenshots that may be relevant.

How can I prevent similar issues in the future?

Stay up-to-date with the latest Salesforce releases and updates, and test new features and updates thoroughly before deploying them to production environments.