Understanding the Issue

When teams running Agentforce hit this issue, they may try adding trusted URLs or domains, but this does not resolve the problem. The root cause of the issue is not the security policies or the trusted URLs configuration, but rather the use of invalid TLDs in the email addresses.

The root cause of the issue is the use of invalid TLDs, such as .demo, in the email addresses. Agentforce blocks these email addresses due to its security policies, which are designed to prevent malicious URLs from being included in responses.

To resolve this issue, it is essential to use email addresses with valid TLDs for testing purposes. This ensures that Agentforce does not mischaracterize the email addresses as URLs and block them.

Step-by-Step Solution

To fix the issue, follow these steps: ensure that the email addresses used for testing have valid TLDs, and avoid using demo emails with invalid TLDs, such as .demo.

By following these steps, you can prevent Agentforce from blocking email addresses in responses and ensure that your tests are successful.

Additional Considerations

In some cases, you may need to log a case with Salesforce to report inconsistent behavior in Agentforce. This helps the product team to identify and resolve issues that may be affecting your tests.

Example Email Address Validation

[email protected] // valid email address
example@demo // invalid TLD, may be blocked by Agentforce

Heads up: When testing with email addresses, make sure to use valid TLDs to avoid issues with Agentforce.

Checklist for Resolving the Issue

Resolving Agentforce Email Address Blocking

• Use email addresses with valid TLDs for testing purposes.
• Avoid using demo emails with invalid TLDs, such as .demo.
• Do not add email addresses to trusted URLs, as this is not applicable.
• Log a case with Salesforce if you encounter inconsistent behavior in Agentforce.
• Verify that your email addresses are correctly formatted and do not contain any typos or errors.
• Test your email addresses in a controlled environment to ensure that they are not being blocked by Agentforce.

Frequently Asked Questions

What is the root cause of the Agentforce email address blocking issue?

The root cause of the issue is the use of invalid TLDs in the email addresses.

How can I resolve the Agentforce email address blocking issue?

To resolve the issue, use email addresses with valid TLDs for testing purposes and avoid using demo emails with invalid TLDs.

What should I do if I encounter inconsistent behavior in Agentforce?

If you encounter inconsistent behavior in Agentforce, log a case with Salesforce to report the issue.

Can I add email addresses to trusted URLs to resolve the issue?

No, adding email addresses to trusted URLs is not applicable, as email addresses are not URLs.

How can I verify that my email addresses are correctly formatted?

Verify that your email addresses are correctly formatted by checking for typos or errors and testing them in a controlled environment.