In Agentforce, what is the role of a “retriever”? 

Which of the following accurately describes the primary purpose of the Reasoning Engine in Agentforce?

Which file formats can typically be imported into the Agentforce Data Library?

What is the primary function of the Agentforce Testing Center?

An Agentforce service agent needs to retrieve real-time product data from the company’s Salesforce org. What should an Agentforce specialist do to grant this access while following the principle of least privilege?

An Agentforce specialist is testing a new agent using the Agentforce Testing Center. The specialist has prepared a CSV file with 130 test cases and is ready to run the test in the sandbox environment. But they want to ensure that they're using the Testing Center efficiently and within the allowed limits. What is the maximum number of tests that can be run at once, and what is the time frame for running these tests?

An Agentforce Specialist wants to ensure a prompt template dynamically generates personalized summaries of open cases for each account, using the most current data available in Salesforce. The prompt template must access and incorporate real-time account and case data. Which grounding technique should the specialist use ?

What is the main purpose of the Data Library in Agentforce?

NTO’s marketing team wants to create a Flex prompt template that generates personalized event invitations based on the contact’s interests and previous interactions with the company. How should the team ensure that the prompt template generates personalized invitations for each contact?

NTO uses Data Cloud to manage a large volume of customer interactions. The company needs to enhance the accuracy of its LLM-generated responses by incorporating relevant knowledge from various sources. Which action should the company take to achieve this using retrievers in Data Cloud?

What is the purpose of Action Instructions when creating a custom agent action?

NTO currently tracks their Leads with a custom object and are planning to implement Agentforce Sales Development Representative (SDR) Agent. Which consideration should NTO be aware of?

When creating a custom action in Agentforce, which options are available for the Agentforce Specialist?

Which element in the Omni-Channel flow should be used to connect the flow with an agent?

NTO would like to ensure a service agent is grounded with an existing Salesforce knowledge base. Which feature would be the most efficient way to ensure proper knowledge-base grounding?

Which statement is true about how the “Answer Questions with Knowledge” action handles permissions and sharing settings?

Which statement is true about the “Service Replies for Email” feature?

NTO wants to use Agentforce to help ensure sales representatives can efficiently manage their leads and follow up on potential opportunities. Which Agentforce feature should the company use?

A sales manager is implementing Agentforce Sales Coach for their sales teams. The sales manager wants to customize the feedback output that the Sales Coach generates. What should the manager do to modify the feedback output from the Sales Coach?

An Agentforce Specialist is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks. Which permission sets should the Specialist assign to users who need to create and execute prompt templates?

What is the correct process to leverage Prompt Builder in a Salesforce org?

When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?

NTO is looking to enhance its operational efficiency. They have recently adopted Salesforce and considering to implement an Agent to improve its processes. What is a key reason for implementing an Agent?

NTO’s internal auditing team wants to verify that address information is properly masked in the prompt being generated. How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?

NTO has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?

An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent?

The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an Agentforce Specialist implement to meet this requirement?

NTO wants to use an external large language model (LLM) in Prompt Builder. What should an Agentforce Specialist recommend?

 What consideration should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist recommend?

What does it mean when a prompt template version is described as immutable?

NTO deploys a new Agentforce Service Agent into the company’s website but is getting feedback that the Agent is not providing answers to customer queries that are found in the company's knowledge articles. What is the likely issue?

An Agentforce Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Agentforce Specialist use to include data from the related list of opportunities in the prompt template?

NTO has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

How should an organization use the Einstein Trust layer to audit, track, and view masked data?

After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?

The marketing team at NTO is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Agent as the solution?

NTO is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?

Based on the user utterance, 'Show me all the customers in Boston', which standard Agent action will the planner service use?

NTO wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should NTO use?

NTO needs to save agents time with AI-generated case summaries. NTO has implemented the Work Summary feature. What does Einstein consider when generating a summary?

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

NTO deployed the new Agentforce Sales Development Representative (SDR) into production but sales reps are saying they can't find it. What is causing this issue?

For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

What do the Trust Layer’s prompt defence guardrails help protect against?

True or false: Grounding is a technique used to provide context and specificity to prompt responses.

Which among the following orchestrates how an agent launches action during a conversation to accomplish a task for the user?

NTO is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?

NTO is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?

An Agentforce Specialist is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Platform. What is the correct method for the Agentforce Specialist to assign actions to an Agent?

Which configuration must an Agentforce Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?

NTO wants to offer personalized service experiences and reduce service rep handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should NTO use?

NTO wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Agentforce Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the Agentforce Specialist recommend?

An Agentforce specialist is configuring a prompt template with a retriever in Prompt Builder. The specialist needs to ensure that the retriever returns only the most relevant fields, and a specific number of results. How can the specialist fine-tune the retriever settings to meet these requirements?

What are two available data sources when configuring a data library?

An Agentforce specialist creates a custom action for an agent that retrieves customer order tracking information. The specialist wants to ensure that the action performs reliably. What step can the specialist take to ensure this custom action functions correctly in conversations?