Marketing cloud support services
Salesforce Marketing Cloud (SFMC) is the tool that marketers use all over the world to manage their data, create campaigns as well as analyze their reports.
“The services provided by SFMC have been path breaking in terms of their efficiency and usability, providing an integral and easy to use interface. Genetrix Technology, apart from providing SFMC development solutions, also provide brands with support with their SFMC orgs”
– Alex, University of Cumbria
Although we are keen to take up any challenges presented to us by our clients, we have expertise in the following support services:
Journey Builder Support
The developers and consultants at Genetrix Technology provide their support to the clients and help them achieve desired success with their campaigns.
Email Send Support
Additionally, Genetrix Technology developers and consultants analyze the reports of email send activities and help develop strategies for better email marketing campaigns.
Marketing Cloud Administration
To get the most out of an SFMC account, the administrator needs to specify and manage custom roles to users catering to their specific needs, maintain different apps that are connected to SFMC as well as build various reports and workflows. Better administration of Marketing Cloud org makes the work of other users more efficient.
Marketing Cloud Account Audit
Consultants at Genetrix Technology help you make the best use of your SFMC by keeping it updated and effective.
Assigning of unique roles, profiles and data access leads to improvement in the efficiency of the brands marketing team as well as the SFMC org.
We, at Genetrix Technology, believe that efficiency comes with experience. We help our clients- who are the end users- gain this experience and confidence of working on their SFMC org in the long run.
We provide solutions and support services to their current challenges so that they can successfully run their SFMC accounts for a long time to come.
Looking For A Reliable & Dedicated Partner?
process we follow
Create a support request with us, or send us an email to have us create the request
Make sure to include the details on the kind of support you require, so we can assign an expert accordingly.
Do set priority on the request.
Our team update the support request with the estimated hours and ETA.
We send you a calendar invite if a call if needed or if it’s requested on the support request.
We keep you updated with the progress. Expect an update every 24 hours.
Once resolved, we close the support request with your approval.